Membership agreement

STS GLASS CARE MEMBERSHIP AGREEMENT — version STS-GC-1.2 This membership agreement is between you ("member") and STS Repair Memphis, 4646 Poplar Avenue, Suite 108, Memphis, Tennessee 38117 ("STS"), for the STS Glass Care program. It takes effect for a registered device only after payment succeeds and STS completes the initial in-store installation. 1. WHAT STS GLASS CARE IS STS Glass Care is a tempered-glass protector replacement membership. It covers the tempered-glass protector that STS installs on your registered device. It is not device repair and is separate from STS Protect and from any STS Repair Memphis Membership. STS Glass Care does not repair, replace or warrant your device's screen, display, touchscreen, back glass, camera or any other component, and it does not cover loss, theft or damage to the device itself. 2. ELIGIBILITY AND DEVICE REGISTRATION Only devices listed in the STS Glass Care catalog as Eligible may enroll. A device listed as Pending Verification requires STS to confirm that a compatible tempered-glass protector is available before payment or activation. A device listed as Not Supported cannot enroll. You must give the device's IMEI (for IMEI-equipped devices) or serial number. The full identifier is kept in a private staff record, only a masked identifier is displayed to customers, and the identifier is used to keep the same device from being enrolled twice. Coverage applies to the registered physical device only. Flexible interior displays of foldable devices are not covered. 3. FEES Smartphones: first device $7.99 per month or $79.99 per year; each additional device of that category in the same billing group $5.99 per month or $59.99 per year. Activation is $19.99 per device, including initial professional installation. Additional accidental replacements beyond the included allowance are $10.00 each plus tax. Tablets and iPads: first device $11.99 per month or $119.99 per year; each additional device of that category in the same billing group $8.99 per month or $89.99 per year. Activation is $24.99 per device, including initial professional installation. Additional accidental replacements beyond the included allowance are $15.00 each plus tax. The first-device rate applies separately to each device category within each monthly or annual billing group on the same account. Mixed groups may contain smartphones and tablets: each category has one first-device charge, plus its additional-device charges, and activation is charged per device at its category rate. Category and the exact calculation are shown before agreement signing and payment authorization. Classification follows the actual verified catalog category, not manufacturer. A standalone protector installation without membership is $25.00. 4. TAX Listed prices do not include tax. Applicable Tennessee sales tax for the Memphis location is calculated separately and added to activation and installation fees, monthly fees, annual fees and paid replacement charges, under the configured tax treatment for each component. Your checkout, receipt and account records show subtotal, tax and total. 5. BILLING, RENEWAL AND PAYMENT Your subscription renews automatically at the end of each month or year, at the rate for your billing group, until you cancel. Your first invoice includes the activation fee and the first billing period. If a renewal payment fails, benefits are suspended until a successful payment, and no benefits are provided for a period that was not paid. STS Glass Care is billed separately from STS Protect and from any Membership. 6. INCLUDED REPLACEMENTS Smartphones include 6 accidental tempered-glass protector replacements per registered device per rolling 12 months. Tablets and iPads include 4 accidental tempered-glass protector replacements per registered device per rolling 12 months. The initial installation, and a replacement for an installation defect, do not use this allowance. Each replacement beyond the allowance costs the category-specific additional replacement price in section 3 plus tax, paid before the replacement is performed. Allowances cannot be pooled, transferred or carried over between devices or accounts, and the allowance is never reset by cancellation or renewal. Every replacement requires the registered physical device, a store visit, and compatible protector stock. 7. WHEN BENEFITS BEGIN There is no waiting period after installation. Benefits begin only after payment has succeeded and STS has completed the initial protector installation on the registered device in store. Until both have happened, no replacement benefit is available. 8. CANCELLATION Monthly: cancelling ends STS Glass Care benefits immediately and stops future monthly charges. Annual: cancelling stops renewal and remaining replacement benefits continue until the paid annual term expires. Cancellation never resets or increases the replacement allowance. No refunds are issued for fees already paid, including unused prepaid time, except where required by law. 9. CHANGING OR REPLACING YOUR DEVICE Coverage applies only to the registered device. Registering a different device requires staff re-verification and may require a new activation fee; the price of the new billing group applies from that point. Benefits and allowances do not transfer between devices. 10. EXCLUSIONS This membership does not cover: repair or replacement of the device, its screen or any component; protectors that were not installed by STS, or that were removed or modified by a third party; loss or theft of the device; damage that is not accidental protector breakage; devices that are not registered, or whose identifier could not be verified; flexible interior foldable displays; and devices or displays that have not passed compatibility verification. 11. ELECTRONIC RECORDS AND SIGNATURE You agree to receive these terms electronically and that your electronic signature is binding. STS keeps the version you accepted, the date, and a copy of the signed agreement in your account, and will provide a copy on request. 12. PERSONAL INFORMATION STS keeps the contact details, private device-identification record and masked display identifier needed to administer this program. Customer access displays only the masked identifier. Personal information is handled under the STS Repair Memphis privacy policy. 13. CHANGES TO THESE TERMS STS may publish a new version of these terms. The version you accepted remains on file. A new version or changed price requires customer review and acceptance before it applies. Publication alone does not change an existing accepted agreement or any amount already paid. 14. GOVERNING LAW AND CONTACT This agreement is governed by the laws of the State of Tennessee. Questions about this membership: STS Repair Memphis, 4646 Poplar Avenue, Suite 108, Memphis, Tennessee 38117.