Guarantee
Warranty Policies
We stand behind every repair with a 1-year warranty.
1-Year repair warranty
Every repair performed by STS Repair Memphis is backed by a 1-year warranty covering defects in the parts installed and the workmanship of the repair. If the same issue recurs within the warranty period, we will re-repair it at no cost to you.
What's covered
The warranty covers the specific part replaced and the labor associated with that repair — for example, a replaced screen against touch failure or display defects, or a replaced battery against abnormal capacity loss. Warranty coverage applies only to the replacement part(s) installed and the workmanship performed by STS Repair Memphis, unless additional coverage is expressly stated in the applicable repair terms. If a covered replacement part is determined by STS Repair Memphis to be defective during the applicable warranty period, we may repair or replace the defective part at no additional charge, subject to these warranty terms.
What's not covered
The warranty does not cover damage caused by accidental drops, liquid exposure, unauthorized modifications, misuse, or subsequent impact after the repair. Cosmetic damage and normal wear are also excluded. Coverage does not extend to new damage, abuse, or unrelated device failures occurring after the repair. Warranty coverage may be void when, following the STS Repair Memphis repair, the device or repaired area is opened, altered, modified, tampered with, or serviced by another repair provider without prior authorization from STS Repair Memphis, when that subsequent work prevents STS Repair Memphis from reliably determining the cause of the claimed failure or damages the repaired component.
Pre-Repair device testing
When possible, STS Repair Memphis may perform pre-repair testing to document the functionality and condition of your device before service begins. If a device cannot be fully tested before repair because of a damaged display, non-functional touchscreen, no-power condition, severe physical damage, passcode or access restrictions, or another pre-existing condition, STS Repair Memphis cannot verify the functionality of components that were inaccessible or untestable before service. An issue discovered after the repair involving a component that could not reasonably be tested beforehand is not automatically considered repair-related or covered under warranty — the device must be inspected by STS Repair Memphis to determine whether the issue is related to the repair performed.
Battery warranty
Battery replacements are covered for abnormal capacity loss within the warranty period. Batteries naturally degrade over time; normal degradation from use is not considered a defect.
How to make a claim
Bring your device and proof of repair (your tracking ID or receipt) to our Memphis shop. We will diagnose the issue and, if covered, complete the warranty repair as quickly as possible. All warranty claims require the original device to be physically returned to STS Repair Memphis for inspection and diagnosis — coverage cannot be approved solely through photographs, videos, phone calls, messages, or descriptions of the problem. STS Repair Memphis must be given a reasonable opportunity to inspect the device and determine whether the reported issue qualifies for warranty service.
Warranty transfer
Warranty coverage applies to the original device owner who authorized the repair and is non-transferable. Selling, trading, gifting, or otherwise transferring ownership of the device does not transfer the original customer's repair warranty to the new owner. A subsequent owner may request service, but the service will be treated as a new service request and may be subject to applicable diagnostic, parts, and labor charges.