Mail-In Repair
Not local? We can still help. Tell us about your device, approve your estimated total, and STS sends you a prepaid shipping label for professional repair service — no trip to the store required.
How Mail-In Repair Works
Seven steps, from the request you submit to the device arriving back with you. Nothing is charged until you approve your estimated total.
1Submit Your Request
Tell us about your device, the repair needed, and its current condition.
2Receive Your Estimated Total
STS reviews your request and provides an estimated all-inclusive repair total before you ship your device.
3Approve & Pay
Approve your estimated repair total securely before shipping.
4Receive Your Prepaid Label
STS provides your prepaid inbound shipping label and packaging instructions.
5Ship Your Device
Package your device according to the provided instructions and send it to STS.
6Inspection & Repair
We inspect the device when it arrives. If the repair matches the submitted information, service proceeds. If something materially different is found, we contact you before additional work.
7Return Shipping
After repair and quality testing, STS ships the device back and provides tracking.
What you'll need
Everything the Mail-In request asks for, so you can have it ready before you start.
- Your contact details and the return shipping address
- Device category, brand and model — serial number / IMEI when applicable
- The repair you need and a description of the issue
- Condition details: whether it powers on, any liquid damage, previous repair attempts
- Clear photos of the device (required — we estimate the repair from them)
- An optional device passcode, only if diagnosis needs it — it's encrypted and removed after the repair
- Agreement to the Terms & Conditions with an electronic signature
Good to know
A few facts about how the service runs today.
- Submitting a request is free — no payment is taken when you submit
- STS reviews your request and sends an estimated all-inclusive total before you ship anything
- Your device isn't shipped until you approve and pay that total
- Your prepaid inbound shipping label and packaging instructions are issued after payment
- Your estimated total includes parts, labor, applicable taxes, inbound shipping to STS, and return shipping
- If inspection finds additional damage or a different repair, we contact you with a revised quote for approval before any additional work
- Damaged, liquid-damaged and non-working devices can be sent in
- Mail-In Repair runs through your STS account, where your request details are kept
- Unsure whether we can help with your device? Contact us before shipping
Mail-In requests are submitted from your STS account, so you'll be asked to log in or create an account first. It's the same Mail-In Repair service our customers already use.
LET'S GET YOUR DEVICEBACK TO BETTER
Tell us what's wrong and we'll take it from there. No account needed to ask.