Membership Terms
Version 1.0 — effective September 14, 2026. These terms describe exactly how STS Membership benefits work.
1. Plans and Pricing
STS Membership is available in three monthly plans: Basic ($9.99/month), Pro ($24.99/month), and Ultimate ($49.99/month). Billing is handled through your Stripe subscription and is the source of truth for your membership's billing status.
2. Repair Discounts
Members receive a discount on the pre-discount repair cost, capped at a maximum savings per repair: Basic — 5% off, up to $25 per repair; Pro — 10% off, up to $50 per repair; Ultimate — 15% off, up to $100 per repair. Discounts are applied in-store by our staff through the membership system at the time of service — they are not applied automatically online.
3. Covered Devices
Each plan covers a set number of devices: Basic — 1 device, Pro — up to 3 devices, Ultimate — up to 5 devices. You can add or remove covered devices yourself from your My Membership page, and our staff can manage them in-store. Plan limits are enforced automatically by our system.
4. Replacement Cooldown
If a covered device is removed and a replacement device is added within 30 days, the replacement device waits through a 30-day cooldown before it can receive membership repair benefits. Diagnostics, cleanings, and the rest of your membership are unaffected. Re-adding the same device (same IMEI or serial number) never triggers a cooldown.
5. Devices with Open Repairs
A covered device cannot be removed while it has an open repair order. It can be removed once that repair is completed or cancelled.
6. Duplicate Devices
Each IMEI or serial number can only be covered by one active device across all memberships. Duplicate serials are rejected automatically by our system.
7. Diagnostics and Cleanings
Each plan includes a monthly allowance of free diagnostics and free cleanings/checkups: Basic — 1 diagnostic and 1 cleaning per month; Pro — 3 diagnostics and 2 cleanings per month; Ultimate — unlimited diagnostics and cleanings. Allowances reset automatically each month and do not carry over.
8. Reasonable Use
Ultimate's unlimited diagnostics and cleanings are subject to reasonable-use terms. We may review usage that is excessive or outside normal personal device care.
9. Screen Protector Benefit
Pro members receive 50% off a standard screen protector, and Ultimate members receive one free standard screen protector, with a qualifying screen or display repair. The benefit applies to standard protectors only, requires a qualifying repair, and is subject to availability.
10. Extended Repair Warranty
Qualifying repairs performed while your membership is active receive an extended repair warranty: Basic — 60 days, Pro — 180 days, Ultimate — 365 days.
11. Rewards Multipliers
Members earn extra STS Rewards points on qualifying purchases: Basic — 1× points, Pro — 1.25× points, Ultimate — 1.5× points. Points are subject to the STS Rewards program rules.
12. Priority and Same-Day Service
Pro members receive priority repair service and Ultimate members receive VIP priority service. Priority handling is subject to parts availability, our current workload, and repair eligibility. Same-day service is prioritized for Ultimate members but is never guaranteed.
13. Billing Status and Eligibility
Membership benefits are available while your membership is active. If your subscription is past due, unpaid, incomplete, paused, or otherwise not current, new benefits — including repair discounts, diagnostics, and cleanings — are unavailable until your subscription becomes current again. If you schedule a cancellation, your benefits continue through your paid-through date. When your paid entitlement period ends, membership benefits end with it. Benefits you already validly used while your membership was active are never retroactively removed.
14. Personal Benefit
Membership benefits are tied to your membership and are not transferable between customers.
15. Fraud and Abuse
STS Repair Memphis reserves the right to deny benefits and to prevent fraud, abuse, or manipulation of membership benefits, including device-swapping schemes or misrepresentation of covered devices.
Questions about these terms? Contact our shop and our team will walk you through them.